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Overview
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Product Issues

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What can I find here?

Our file has two main parts. The first one is dedicated to PIA proxy integration proxy, and the second one is dedicated to the use of free tools

Free tools

This section contains information about using free tools, where you can find the specific processes and methods for configuring each tool and proxy IP. Choose the Proxy tool that's right for you and follow the guidelines for a smooth integration.

Support

If you need any assistance, please feel free to contact us at [email protected]. We will try our best to help you solve the problem.

Welcome to the PIA S5 Proxy documentation.

April 17, 2024

This document provides you with everything you need to get started with our proxy

If you can't find something or need assistance, please contact us at [email protected] or via our 24/7 live chat.

What can I find here?

Our file has two main parts. The first one is dedicated to PIA proxy integration proxy and the second one is dedicated tothe use of the free tool

free tools

This section contains information about using free tools, where you can find the specific process and method for configuring each tool and proxy IP. Choose the agency tool that's right for you and follow the guidelines for smooth integration.

support

If you need any assistance, please feel free to contact us at [email protected] We will try our best to help you solve the problem.

Welcome to the PIA S5 Proxy documentation.

Can I use the proxy in any browser?

As long as the browser contains proxy configuration, it can be used as a proxy.User Guide.

What is the difference between static IP and dynamic IP?

The main difference between static IP and dynamic IP: Stability duration Static IP is a long-term stable IP, which can be stable for up to one year, so it is suitable for scenarios where the same IP needs to be used for a long time, such as operating social media accounts, managing stores, etc. Dynamic IP is constantly changing, and most dynamic IPs have a short stability time, generally becoming invalid in a few minutes to tens of minutes, and need to be replaced with a new IP. Therefore, it is suitable for scenarios that require a large number of IPs and do not require high IP duration, such as data crawling, product rush purchases, etc.User Guide.

The difference between socks5 proxy and long-term ISP.

Both socks5 proxy and long-term ISP are dynamic IPs. The difference is that the validity period of the two is different. The validity period of socsk5 proxy is 12 hours, and the validity period of long-term ISP is generally 24 hours.User Guide.

How often do you update your proxy?

We try to update our server pool as often as possible for our customers. This applies to both IP numbers and country lists. Now we can offer you proxies from more than 200+ countries.User Guide.

How many threads/connections can your proxy use simultaneously?

Our proxy is as stable as possible when used for various purposes. Currently, it is very important for many people to use a proxy on multiple devices. We will never limit our users in this regard, but creating a large number of threads on a proxy may cause a slowdown. Based on this, for perfect use of the proxy, we recommend using it on no more than 3 devices.User Guide.

Can PIA products search for IP addresses by postal code?

Yes, you can search for IP addresses by postal code.User Guide.

Why is your IP fraud score so high?

We provide pure residential IPs. Because the detection mechanism of each website is different, the specific results are subject to ipinfo.io.User Guide.

Does the traffic plan need to download the client to use?

Traffic plans do not require downloading the client, just download it directly from the websiteUser Guide.

Is there an expiration limit if the traffic plan is not used?

Our data packages are valid for 30 days, but if there is a balance in your account after 30 days, we will reserve it for you and you can activate it and continue to use it after recharging.User Guide.

Traffic account and password authentication, can it be obtained in a specific country?

Yes, you can filter countries and cities according to your needs to get agents in the target area.User Guide.

What is account and password authentication?

Account and password authentication refers to a way to obtain a proxy through a username and password. Users do not need to download any software, they only need to register an account, select a country and a city, and the system will randomly assign a host name and port to obtain a proxy.User Guide.

Why is the IP detection location wrong

The detection mechanism of each website is different, and the specific results are subject to ipinfo.io.User Guide.

What types of IP does pias5Proxy provide?

pias5proxy provides socks5 proxy, socks5 proxy {enterprise}, long-term ISP plan, static ISP package, residential proxy {traffic plan}User Guide.

Does PIA product support use in simulators?

Our PIA product supports use in simulators, which can be viewed in User Guide - SimulatorUser Guide.

Can I turn off Google Authenticator?

We support disabling Google Authenticator. However, users cannot disable it by themselves and need to contact technical personnel.User Guide.

How to detect local IP address?

Use it directly in the cmd command line. The test command is as follows: curl ipinfo.ioUser Guide.

Do you support account and password mode

We support account mode. Static IP and traffic plan can use account mode. User Guide.

Can I share a PIA account with a friend?

You can share a PIA account with your friends. But when your friend uses a proxy, it will deduct the proxy balance from your account.User Guide.

How to change password

Please click "Login" in the upper right corner of the website, click "Forgot Password", and then you can change your password.User Guide.

How to change email address

Please provide the following information and send it to the official email address [email protected] Username: Password: New email address and current email address: Screenshot of the receipt when purchasing the IP:User Guide.

Does the client support Windows 7 system?

Our client supports systems above Win7 [including Win7]User Guide.

Do you support UDP protocol?

We are sorry, we do not support UDP protocol at the moment. But we support http, https, socks5 protocolUser Guide.

Where can I check the IP after purchasing it?

You can check your IP address by logging into the client or in your personal account.User Guide.

How to use socks5 proxies?

"Using socks5 proxy needs to be used in conjunction with the client. We have provided you with a detailed tutorial, please check it out." User Guide.

How long is a dynamic IP valid?

The validity period of a dynamic IP is not fixed, and the longest validity period is up to 12 hours.User Guide.

Can I only buy proxies from certain countries?

Using 1 proxy requires 1 proxy balance, and you can use proxies from any country, state, or city, without restrictions!User Guide.

What is the use of residential proxies?

In theory, you can use residential proxies for anything you can do with regular proxies. The undetectable nature of residential proxies makes them ideal for blocking media streaming, online shopping, and data scraping on sites that use normal proxies.User Guide.
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PIA Customer Service
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👋Hi there!
We’re here to answer your questiona about PIA S5 Proxy.
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How long can I use the proxy?

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How to use the proxy ip I used before?

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How long does it take to receive the proxy balance or get my new account activated after the payment?

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Can I only buy proxies from a specific country?

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Can colleagues from my company use the same account as me?

Help Center

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