Refund Policy

You can visit PiaProxy by the web address : , we do our best to provide a consistent and sustainable service to our clients. Please read this document carefully before using PiaProxy service.

Dispute Resolution

Any dispute arising from Customer's access to the Services or use of the System shall be resolved in accordance with the following dispute resolution procedures:

Any disputes arising from the use of the system should be considered by contacting PiaProxy's customer support via email: [email protected]. Please contact customer support with any questions that may arise regarding refunds, cancellations or chargebacks.

Please note that we log customer support conversations with customers for security reasons.

About Refunds

Since is a virtual and irrevocable item, all payments are final. It is your responsibility as the customer to understand this when purchasing anything on our website.

If you think your agent or software isn't working properly, we're here to help. We allow refund or replacement services. If you have relevant needs, please contact the official customer service email to apply. The email address is: [email protected].

Non-refundable activities:

(1) The data provided by the customer during the registration process is incomplete or inconsistent.

(2) The customer account is frozen or suspended due to the customer's illegal activities.

(3) Violation of Customer's obligations (as defined in the Terms of Use) regarding acceptable use of the System or Service.

(4) Customer has started transmitting or receiving data through the system, provided the customer purchases the bundle through the customer dashboard in the system.

(5) The quality of service provided complies with the conditions specified in the service level agreement.

(6) The purchased plan package has expired.

(7) The connection quality and connection speed are limited by the capabilities of the third party and are not controlled by PiaProxy. PiaProxy does not guarantee any quality measurement of the quality of Internet connections provided by third-party Internet service providers, and you hereby agree that any issues related to connection speed parameters are a non-refundable event.

(8) Reject the software on the client side. As long as the client may use third-party or proprietary software (client software) to access the system or use the system, PiaProxy is not responsible for the compatibility of the client software with the system.

Effective date: July 2022